Stop Contact with a Lead
Aiva will always end contact with a lead once a lead has been marked qualified as Interested or Not Interested or if they have been Unresponsive despite all our attempts to contact them.
You can also have Aiva to stop or suspend all contact with a lead at any time, by heading over to the lead profile in our web application, then click on Actions, then click Stop Contact:
You can also do this on our mobile app by click on the lead, then scrolling down, and clicking on the Stop Contact button:
NOTE: Leads that have had all contact suspended with will automatically move over to the Taken Over category.